01
Will callers know they're talking to an AI?
Most never ask. Sara introduces herself by name, speaks naturally, and does not claim to be human. If a caller asks, she says she's the AI assistant for your business and keeps helping. Listen to a real call and judge for yourself.
02
What happens if Sara can't answer something?
She doesn't guess. Sara takes the caller's details and question, logs it to your CRM with the full transcript, and sends you an alert. Urgent calls are routed to your on-call number in real time. Nothing lands in a voicemail nobody checks.
03
Will Sara book jobs I don't want?
No. Sara qualifies every caller on service type, location, urgency, and budget signals before she books anything. Out-of-area, wrong-service, and tire-kicker calls get filtered or handed to you instead of your calendar. You set the rules. She follows them.
04
Can Sara handle emergency calls after hours?
That's the main event. Burst pipe at 2am, storm damage on a Sunday, no AC in July: Sara answers, captures the details, books or escalates by your rules, and texts the customer a confirmation. Peak season and storm surges don't queue. She handles every line at once.
05
Can Sara handle multiple calls at the same time?
Yes. Sara handles unlimited simultaneous calls. Peak season, storm events, marketing campaigns, it doesn't matter. Every caller gets answered within 3 rings regardless of call volume.
06
What happens to calls I currently take myself?
Sara handles all incoming calls by default. She can be configured to route qualified leads to you or your team in real time if you want to close deals personally. You'll receive instant notifications for high-value opportunities.
07
Do I have to change my phone number?
No. Your number stays exactly as it is. We forward calls to Sara behind the scenes, and you can route any call back to yourself or your team at any time. Your customers see no difference.
08
How long does deployment take?
Most clients are fully live within 5-7 business days. We handle all setup, script customization, CRM integration, and testing. You'll approve the conversation flow before Sara goes live on your number.
09
Does Sara work with my CRM or field software?
Every plan includes NeurQon CRM, where calls, transcripts, and lead scores land automatically. We also connect Sara to the tools you already run, like ServiceTitan for HVAC. Bring your stack to the strategy call and we'll map it.
10
What AI powers Sara?
Sara runs on Google's Gemini 2.5 Flash with Gemini Pro as a failover, so you always get the fastest, most accurate AI response available. The voice model is natural, low-latency, and continuously improving.
11
Do I own my leads and data?
Yes. Your contacts, leads, and pipeline records, with the notes and tags attached to them, are yours, and they export with you if you ever leave. The technology that captures and works those leads, Sara and the CRM platform, is DFS's and stays with us. See exactly what you keep if you cancel.
12
Why not just hire a receptionist?
A full-time receptionist costs $35,000-$50,000/year plus benefits, and they can't handle multiple simultaneous calls, work 24/7, or never take a sick day. Sara answers every call, every time, for a fraction of the cost. And unlike a human, she never has a bad day.
13
How is this different from an answering service?
An answering service takes a message and reads a script. Sara qualifies the caller, books the job on your calendar, syncs your CRM, and follows up by text, 24/7, with no hold queue. See the side-by-side comparison.
14
Do you offer a payment plan?
Yes. We offer payment plans on setup, and your monthly fee does not kick in until 30 days after Sara goes live. Onboarding is covered before you pay a monthly dollar. Ask about plan options on your strategy call.
15
What if I want to cancel?
No long-term contract. After your onboarding period you're month to month. If you decide to leave, here's exactly what happens.
What you keep
- Your website source files, if DFS built your site: the pages, code, images, and copy. You own them for life and can host them anywhere.
- Your leads and contacts: every contact, lead, and pipeline record in the CRM, with the notes and tags attached, exported for you in a standard format.
- Your phone number. It was always yours. We point it back to wherever you want it to ring.
What stays with DFS
- Sara: the AI receptionist, her voice, her conversation design, and the tools she uses to qualify and book.
- The CRM platform we provide, and the automations, follow-up sequences, and nurture campaigns built inside it.
- The rest of the stack: call routing, the Reputation Advantage Engine, dashboards, and your client portal.
Simple version: your data and your website are yours. The technology that captures and works your leads is a DFS product, licensed to you while you're a client, and is not transferable.
