The Challenge
Knockdown Pest Solutions had built a strong reputation in Miami-Dade and Broward County through years of quality work and word-of-mouth referrals. But as the business grew, the cracks started to show:
Before DFS
- 41% call answer rate — missed calls during jobs
- Manual scheduling via phone and text
- No automated follow-up system
- 12 Google reviews (3.8 stars)
- No recurring revenue infrastructure
- Website loading in 7+ seconds
After DFS
- 98% call answer rate with Sara AI
- Automated booking directly into calendar
- 12-touch follow-up sequence across SMS/email
- 89 Google reviews (4.9 stars)
- Recurring service plans with auto-renewal
- Website loading in 1.4 seconds
The Revenue Audit
Our initial Revenue Audit uncovered that Knockdown was losing an estimated $18,000–$24,000 per month in missed opportunities. The primary leaks:
- Missed calls during active jobs: Owner was on a ladder spraying attics while the phone rang. 59% of inbound calls went to voicemail.
- No follow-up system: Web form leads received a manual callback — usually 4–6 hours later. By then, the homeowner had already booked with a competitor.
- Zero review automation: Despite hundreds of happy customers, only 12 had left Google reviews.
- No recurring revenue model: Every job was a one-time transaction. No subscription plans, no automated re-service reminders.
The Infrastructure We Deployed
Sara AI Voice
24/7 AI receptionist answering every call, qualifying pest type, and booking directly into calendar
CRM Pipeline
Full GoHighLevel CRM with lead scoring, pipeline stages, and automated task assignment
Follow-Up Sequences
12-touch SMS/email sequence for every lead. Automated re-engagement for cold leads.
Review Automation
Post-job review request triggered automatically. Direct link to Google review page.
Smart Website
Sub-2-second load. Mobile-first. Click-to-call. Conversion-optimized forms.
Recurring Plans
Quarterly pest control subscription with auto-billing and service reminders.
The Results
“I went from answering calls on a ladder to having every single call handled professionally — 24 hours a day. My revenue is up 34% and I actually have weekends again.”
Within 90 days of full deployment:
- Call answer rate increased from 41% to 98%
- Lead response time dropped from 4–6 hours to under 10 seconds
- Google reviews went from 12 to 89 (4.9 star average)
- Monthly revenue increased by 34%
- 42 recurring pest control subscriptions enrolled
- Average time saved per week: 15+ hours in admin and phone work
Key Takeaway
Knockdown Pest Solutions didn’t need more marketing. They needed infrastructure that matched their growth. With AI voice, automated follow-up, review systems, and recurring revenue architecture in place, the business runs smoother, earns more, and the owner gets his life back.
Want Results Like This for Your Business?
Get a free Revenue Audit and see exactly where your business is leaking revenue — and what the fix looks like.
Get My Free Revenue Audit →