1. Introduction
Digital Footprint Solutions LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website digitalfootprintsolutions.com, use our services, or interact with our AI systems including Sara.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
We may collect the following types of information:
Information You Provide Directly:
- Name, email address, phone number, and business information submitted through contact forms or audit requests
- Call recordings and transcripts when you interact with Sara, our AI voice receptionist
- Business details, revenue information, and service area data shared during consultations
- Payment information processed through our secure payment processors (we do not store card numbers)
Information Collected Automatically:
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and search terms
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information to:
- Provide, operate, and improve our services and AI systems
- Communicate with you about your account, services, and inquiries
- Schedule appointments and send service-related notifications
- Process transactions and send related information including confirmations and receipts
- Send marketing and promotional communications (you may opt out at any time)
- Analyze usage patterns to improve our website and service offerings
- Train and improve our AI systems, including Sara, using anonymized interaction data
- Comply with legal obligations and enforce our terms
- Prevent fraud and maintain security
4. AI Voice Interactions (Sara)
When you interact with Sara, our AI voice receptionist, please be aware that:
- Calls may be recorded and transcribed for quality assurance and service improvement
- Conversation data is processed by Google's Gemini AI platform under Google's privacy terms
- Anonymized conversation data may be used to train and improve Sara's performance
- Call recordings are stored securely and retained for a period not exceeding 24 months
- You may request deletion of your call recordings by contacting us at info@digitalfootprintsolutions.com
5. Sharing Your Information
We do not sell, trade, or rent your personal information. We may share information with:
- Service Providers: Third parties who assist us in operating our business (e.g., Google Cloud, GoHighLevel CRM, payment processors), bound by confidentiality obligations
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users
- With Your Consent: For any other purpose with your explicit consent
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.
We use the following types of cookies:
- Essential Cookies: Necessary for the website to function (cannot be disabled)
- Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
- Marketing Cookies: Used to track visitors for advertising purposes (Google Ads, Meta Pixel)
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Specifically:
- Contact form submissions: 3 years
- Client records: Duration of engagement plus 5 years
- Call recordings: 24 months
- Website analytics data: 26 months (Google Analytics default)
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out: Opt out of marketing communications at any time using unsubscribe links or by contacting us
- Portability: Request transfer of your data in a structured, machine-readable format
To exercise these rights, contact us at info@digitalfootprintsolutions.com. We will respond within 30 days.
9. TCPA Compliance
By providing your phone number and submitting a form on our website, you consent to receive SMS messages and phone calls from Digital Footprint Solutions LLC and our AI systems (including Sara) regarding our services. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message or by contacting us directly.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. Security
We implement commercially reasonable security measures to protect your personal information including encryption, access controls, and secure data transmission protocols. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Changes are effective immediately upon posting.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@digitalfootprintsolutions.com
- Phone: +1 (954) 988-7009
- Address: 515 E Las Olas Blvd, Ste 100, Fort Lauderdale, FL 33301
